Shipping Charges
Acoustics Audio offers shipping free of charge on most  US orders of $35.00 and above (before tax and after applicable discounts or vouchers); All oversized product (see product descriptions) are paid by the customer. US orders under $35.00 will be charged according to the weight for shipping and handling.

For any order within the contiguous US, shipping via UPS 2nd Day Air and UPS Standard Overnight is also available for an additional charge. Please Note: In most cases, orders are shipped one day after the order is placed. Orders placed Friday through Sunday are usually shipped on Monday.

All orders to Alaska, Hawaii, and Porto Rico are shipped Express Mail and are charged the same as per paragraph 1-2 above.

Orders in Canada Europe and Asia are shipped by Express Mail and is paid by the customer, see Checkout for shipping costs.

Oversize Products such as Wall panels, ceiling tiles, etc:
These product will be shipped to physical addresses only in the continental United States. and we are not responsible for costs on returned items unless physically damaged.

• You must carefully inspect the box your product comes in before the shipper leaves your premises. If you discover damage, or an incorrect item, refuse delivery.
   

Returns
In the case of a return for refund, any shipping and/or handling charges on the original order will not be refunded unless physically damaged. On all returns (except damaged goods) a restocking fee of 20% will be deducted (Auralex products 25%).

Acoustics Audio is not responsible for return shipping costs on returned items. Units to be returned should be packed carefully in their original packaging. You will need to email or call us for a RMA number, or we will not refund your purchase, remember there is a 20% restocking fee on all returns (Auralex products 25%) that are not damaged.